June 26th, 2009

Real Estate Agents Will Ruin Facebook

Written by Justin Waskow

In 1935 Australia had a problem. They had too many Cane Beetles.  Some well intentioned locals came up with the idea to import toads from Hawaii to help control the beetle population.  At the time it was a reasonable solution to the problem they faced at that moment.  Where they failed was looking at the long term implications on introducing an invasive species into an otherwise isolated ecosystem free of natural predators.  The rest of the story is a lesson to anyone looking to jump into new ventures without considering the long term implications.

Fast forward to 2009. Real estate agents are looking for new ways to reach customers and creative ways to market properties.  Social media sites like Facebook and Twitter are achieving exponential growth.  It seems only natural to hang your shingle where the people are. Here’s where agents are getting it wrong.  They’re jumping into social networking with the best marketing of 1993.  Social networking is different and requires a different kind of marketing.  The concept behind social networking is simple: Social networking sites are an invitation only 24/7 party.

From the title of this article you may think I’m against agents using Facebook.  That couldn’t be farther from the truth.  I think it’s an important place for an agent to represent themselves as a human being—not a salesperson. 

Here are my top 6 tips for real estate agents on Facebook and other social media:

1.       Respect the community. Remember that when you’re on Facebook you are at someone’s party.  Would you walk into a friend’s dinner party at hand out listing flyers?  No. If you did do you think you’d ever be invited back to another dinner party? No.  So why are so many agents doing it on Facebook? I know Postlets.com and other site make it easy to do. That doesn’t make it right.

2.       Market your kindness, expertise, and community. Social networking is about building stronger bonds with the people in your life.  Do that by being your gracious, magnanimous and humorous self.  People will want to be around you.

3.       Start conversations. Post to Facebook at least 3 times a week.  You won’t get very far as the shy wallflower in the corner.  Before you post ask yourself the questions: “Does anyone care?”.  Post content that starts conversations or in a way that encourages others to speak up.  The people that are getting the most from Facebook are bringing the most to the conversation and rarely have a post with no comments.

4.       Share. Have you recently read something that touched you or made you laugh?  Share it!  Do you know what’s going on in the local market?  Share it! It’s easy to post a link back to articles, products or other internet content.  Writing a blog? Share it!

5.       Enough quizzes already. You know who you are.  So far today you’ve shared your top 5 80’s bands, which Muppet you are, which golf club you’d be. Did you notice that no one is commenting on your status anymore?  It’s probably because people have started hiding you.  It’s easy to do, don’t give them a reason.

6.       Create a business page. There is a place for marketing on Facebook and it’s called a business page.  They’re easy to create and it gives you the direct link to the fans of your business.  Use your personal profile to connect to the friends and family who are close to you. Don’t forget to save your profile name.  They’ll go fast and will be important in the future. Did I mention they are free?

The bottom line is Facebook is fun. People go there to get away from marketing and noise. Don’t be a Cain Toad.  

8 Comments

* Mike Rahmn  at 7:22 am on June 29th, 2009

great article Justin. Well said. I have always wondered, however, which Muppet are you?

* Michelle Carter  at 10:22 am on July 20th, 2009

Great article, Justin! So glad to have found your blog. Re #4, Windermere agents should definitely be using their Facts & Trends graphs to show their connections what’s going on in the local market. The “Save Graph” function makes it easy to do that but we’re also releasing a widget that will help you post automatically-updating graphs to websites soon too!

* Cathy Tokar  at 12:55 pm on July 20th, 2009

Great article with some great advice!! Thanks for being so positive about social networking! Hope this article will get others ‘on board’ !!!

* Sandy Streit  at 9:41 pm on July 20th, 2009

Great thoughts. I am really wondering why some people waste their time worrying about throwing food around, sharing listings (now my pet peeve,I don’t go to FaceBook to see more real estate, sorry), Mafia Wars and a few other real time wasters. I too have just discovered the Hide option for certain applications as well as some of the most annoying seem to have biggest images! I don’t become Friends with my clients so I don’t have to be quite so self conscious about writing to some of my friends and relatives but I like your suggestion about creating the business page instead. Obviously, FaceBook serves different purposes for different people and it is amazing the sharing and things we learn about each other because of it.

* Joss McDaid  at 9:48 am on July 22nd, 2009

You bring up a good point that is true with all marketing in any industry. . . .those who don’t recognize where to find new business, and how to use the newest strategies and communication channels effectively, without “crashing the party”, will ultimately lose their position as a professional in their market.
Social networking must be respected as a new channel. . .agents just need to learn how to play in this new “sandbox” with the proper manners.

* J.P.  at 1:08 pm on October 6th, 2009

Seriously well said Justin.

* Steve Curtis  at 8:00 am on October 7th, 2009

Good Morning … Steve Curtis here from Walnut Creek CA. Just checking out your company’s blog focused website and saw your blog. Well done and very true. You should blog more often. You have great insights.

* Kariann  at 4:32 pm on May 29th, 2010

I just joined Windermere from John L. Scott 2 weeks ago. I came across your blog today, I see the latest post was a year ago. However, I am wondering if Windermere will be offering agents a way to link their Windermere website to various social media websites such as Facebook, Twitter, etc.

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